Wednesday, October 12, 2011
Neel Learning: Staying contemporary II
Neel Learning: Staying contemporary II: So, if that is not the way to training people on customer service what is? I have not crystallized on an idea right away, but there are some...
Subscribe to:
Post Comments (Atom)
Very relevant and pertinent questions indeed. One possible approach could be to solicit responses from participants. i.e. just after summarizing a learning, urge the participants to reflect on recent events where similar learnings could be applicable and elaborate on the same. This could lead to a very engaging conversation, possibly a healthy debate as other participants may add their two bits (we want to look good as well you see...) on how there is a better example in recent times that exemplifies the learnings. You just smile and enjoy the ride... a totally win-win situation, or so I think.
ReplyDelete